Privacy Policy
A & R Fabrication and Welding
ABN: 72 993 940 036
Last updated: 18/09/2026
About this policy
A & R Fabrication and Welding respects your privacy and takes care when handling your personal information.
This policy explains how we collect, use, store and disclose personal information when you visit our website, contact our team, request a quote or use our services.
In this policy, “we”, “us” and “our” refer to A & R Fabrication and Welding. “You” and “your” refer to individuals who interact with our business.
Information we collect
Personal information is information that identifies you or could reasonably be used to identify you.
Depending on your dealings with us, we may collect:
Your name and business name.
Your telephone number and email address.
Your address or project location.
Information about your fabrication or welding requirements.
Plans, photographs, measurements and other documents you provide.
Records of enquiries, quotes, correspondence and work undertaken.
Billing information relevant to the services you request.
Technical information about your website visit, such as your IP address, browser type and pages viewed.
We collect information relevant to responding to enquiries, delivering our services and managing our business.
How we collect information
We generally collect personal information directly from you when you:
Submit an enquiry through our website.
Contact us by telephone, email or text message.
Request a quote or arrange work.
Provide project documents or photographs.
Communicate with us through our social media pages.
Supply feedback or a testimonial.
Some technical information may also be collected automatically when you visit our website, as explained in the cookies section below.
If someone provides personal information on your behalf, we expect them to have your permission to do so.
How we use your information
We use personal information to:
Respond to questions and discuss project requirements.
Prepare quotes and arrange fabrication or welding services.
Communicate about bookings, progress and completed work.
Manage customer records, invoices and business administration.
Improve our website, customer service and business processes.
Meet applicable legal obligations and resolve disputes.
Where permitted by law, we may also use your contact details to send information about our services. You can ask us to stop sending marketing communications at any time.
Making an anonymous enquiry
You may browse our website without providing your name or contact details, although technical information may still be collected.
Where practical, you may also make a general enquiry anonymously or using a pseudonym. However, we may need identifying information to prepare an accurate quote, arrange a site visit or carry out work.
Sensitive information
We do not ordinarily need sensitive information, such as details about your health, religious beliefs or ethnic background, to provide our services.
Please avoid including unnecessary sensitive information in your enquiry or project documents. If we receive information we do not need, we will take reasonable steps to securely delete or de-identify it where lawful and practical.
Information about children
Our website and services are intended for people seeking fabrication and welding services, rather than for children.
If you believe a child has provided personal information to us without appropriate permission, please contact us so we can review the information and take appropriate action.
When we share information
We may disclose relevant personal information where reasonably necessary to deliver our services or operate our business. Recipients may include:
Contractors or suppliers assisting with your project.
Providers of website hosting, email, data storage and business administration services.
Professional advisers, such as accountants, insurers and legal advisers.
Authorities or other parties where disclosure is required or authorised by law.
We aim to limit the information shared to what is needed for the relevant purpose. Where appropriate, we require providers handling information on our behalf to protect it and use it only for authorised purposes.
Marketing preferences
If we send you marketing communications, we will provide a way to opt out. You can also contact us directly to request removal from our marketing list.
Opting out of marketing does not prevent us from contacting you about an enquiry, quote, current project, invoice or other service-related matter.
Reviews and testimonials
We will seek your permission before publishing a testimonial you provide directly to us, together with any identifying details such as your name or business name.
If you would like us to remove a testimonial from material we control, please contact us. We cannot control copies published independently by other people or services.
Cookies and website technologies
Our website may use cookies and similar technologies to support its operation and help us understand how visitors use it.
Cookies are small files stored on your device. Some expire when you close your browser, while others remain until they expire or are deleted.
Depending on the features enabled on our website, cookies may be used to:
Support essential website functions.
Remember preferences.
Measure website traffic and page usage.
Support embedded content or social media features.
You can manage or delete cookies through your browser settings. Blocking certain cookies may affect how parts of the website work.
Keeping information secure
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, alteration and disclosure.
These steps may include access restrictions, password protection and appropriate storage arrangements for electronic and physical records.
No method of online transmission or storage is completely secure. If you have concerns about sending particular information electronically, please contact us to discuss an alternative.
How long we retain information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including relevant business, recordkeeping and legal requirements.
When information is no longer required, we take reasonable steps to securely destroy it or remove identifying details, subject to any obligation to retain it.
Overseas storage and processing
Some technology providers may store or process information outside Australia. Whether this occurs depends on the services we use and their hosting arrangements.
Where overseas disclosure occurs, we will take the steps required by applicable privacy law to protect your information.
Accessing or correcting your information
You can contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before acting on a request. We will respond within a reasonable period and explain any lawful reason for refusing access or a correction.
If we do not make a requested correction, you may ask us to attach a statement explaining the correction you sought.
Privacy questions and complaints
If you have a question or concern about how we handle personal information, please contact us using the details below. For email enquiries, use the subject line “Privacy”.
Please include enough detail for us to understand and investigate your concern. We aim to respond to privacy complaints within 30 days.
If the matter remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) to enquire about available complaint options and whether your matter falls within its jurisdiction.
Visit the OAIC privacy complaints page
Changes to this policy
We may update this policy to reflect changes to our services, business practices or applicable requirements. The latest version will appear on our website with an updated publication date.